At Home Of Mobility Scooters, your comfort, independence, and peace of mind are our highest priorities. We understand that purchasing mobility equipment is a major investment. If your choice isn’t the perfect fit for your home, lifestyle, or body, we are here to make the return and refund process completely transparent and straightforward.
🛡️ Our 14-Day Peace-of-Mind Guarantee
We want you to feel completely confident in your purchase.
- 14 Days to Decide: You have 14 days from the date of purchase to ensure your mobility scooter or electric wheelchair meets your expectations.
- Our Promise: If the equipment arrives and isn’t exactly as we described it, or if it does not meet your basic mobility needs, let us know within this 14-day window to initiate a return or exchange.
⚙️ 30-Days Warranty on Pre-Loved Equipment
Buying second-hand shouldn’t mean compromising on reliability.
- All of our meticulously reconditioned, second-hand mobility scooters come with a full 30-days warranty.
- If a technical fault or mechanical defect develops within the first 6 months, our team will repair or replace it at no extra cost to you.
📝 How to Qualify for a Return
To help us process your return smoothly, please ensure that:
- Condition: The scooter or wheelchair is in the same condition you received it, with no new accidental damage or heavy outdoor wear.
- Accessories: All chargers, keys, manuals, and included accessories are returned with the unit.
- Proof of Purchase: You have your receipt, invoice, or order confirmation handy.
🔄 The Step-by-Step Return Process
We do the heavy lifting so you don’t have to. Here is how it works:
- Step 1: Contact Us: Reach out via phone (+27 60 569 0086), WhatsApp, or email (sales@homeofmobilityscooter.co.za).
- Step 2: Assessment: Our friendly team will chat with you to understand the issue and see if an alternative model might suit you better.
- Step 3: Collection: We will arrange to collect the mobility aid directly from your home—you do not need to worry about trying to transport a heavy scooter to a courier depot.
- Step 4: Inspection & Refund: Once the unit arrives back at our facility and passes a quick safety check, we will process your refund directly into your bank account via secure EFT which can take 7 business days.
Reach Out to Our Team
If you have any questions about an item you bought or want to discuss a return, please connect with us directly:
- 📞 Call Us: +27 60 569 0086
- 💬 WhatsApp: Tap the chat icon on our website for an immediate response
- 📧 Email: sales@homeofmobilityscooter.co.za
- 📍 Our Address: 12 Meiring Street, Colville, Kimberley, 8301, South Africa
