At Home Of Mobility Scooters, your comfort, independence, and peace of mind are our highest priorities. We understand that purchasing mobility equipment is a major investment. If your choice isn’t the perfect fit for your home, lifestyle, or body, we are here to make the return and refund process completely transparent and straightforward.
🛡️ Our 14-Day Peace-of-Mind Guarantee
We want you to feel completely confident in your purchase.
- 14 Days to Decide: You have 14 days from the date of purchase to ensure your mobility scooter or electric wheelchair meets your expectations.
- Our Promise: If the equipment arrives and isn’t exactly as we described it, or if it does not meet your basic mobility needs, let us know within this 14-day window to initiate a return or exchange.
⚙️ 30-Days Warranty on Pre-Loved Equipment
Buying second-hand shouldn’t mean compromising on reliability.
- All of our meticulously reconditioned, second-hand mobility scooters come with a full 30-days warranty.
- If a technical fault or mechanical defect develops within the first 6 months, our team will repair or replace it at no extra cost to you.
📝 How to Qualify for a Return
To help us process your return smoothly, please ensure that:
- Condition: The scooter or wheelchair is in the same condition you received it, with no new accidental damage or heavy outdoor wear.
- Accessories: All chargers, keys, manuals, and included accessories are returned with the unit.
- Proof of Purchase: You have your receipt, invoice, or order confirmation handy.
🔄 The Step-by-Step Return Process
We do the heavy lifting so you don’t have to. Here is how it works:
- Step 1: Contact Us: Reach out via phone (+27 83 329 2030), WhatsApp, or email (sales@mobilityscooters.com).
- Step 2: Assessment: Our friendly team will chat with you to understand the issue and see if an alternative model might suit you better.
- Step 3: Collection: We will arrange to collect the mobility aid directly from your home—you do not need to worry about trying to transport a heavy scooter to a courier depot.
- Step 4: Inspection & Refund: Once the unit arrives back at our facility and passes a quick safety check, we will process your refund directly into your bank account via secure EFT.
Reach Out to Our Team
If you have any questions about an item you bought or want to discuss a return, please connect with us directly:
- 📞 Call Us: +27 83 329 2030
- 💬 WhatsApp: Tap the chat icon on our website for an immediate response
- 📧 Email: sales@mobilityscooters.com
- 📍 Our Address: 12 Meiring Street, Colville, Kimberley, 8301, South Africa
